Shipping

We are dedicated to serve you with our best effort. Take a look at the following information about our shipping policy. If you have any questions, we are always here to help!

PROCESSING DELAYS

We are working super hard to process and ship all orders. During the special time, please expect a longer than usual delay. When you receive your shipping confirmation email, please expect up to 5 business days of processing before seeing your tracking number activate and go live.

We sincerely appreciate your patience and support.

Updated June 26, 2019

worldwide shipping

 

Flat rate worldwide shipping is available for all products here at Cuddly Buddy Collection.

Your order will be shipped within 1-2 business days from receipt of the order. Once your order has been picked up for delivery, you will receive a shipping notification email with a tracking number and link to help you track the parcel at any time.

Delivery may take up to 3 weeks depending on various factors, but in most cases, it will be faster than that.

Shipping label

 

As much as we strive to break taboos around female sexuality, we understand that your privacy is extremely important. Thus, the package will be discreetly labelled, only showing your name and shipping address details.

estimated delivery time 

     

North America

Country/Region Estimated Delivery Time

U.S.A.

8-10 Business Days

U.S. Outlying Islands

8-15 Business Days

Canada

8-10 Business Days

Oceania

Country/Region Estimated Delivery Time

Australia

8-14 Business Days

New Zealand

8-14 Business Days

Latin America

Country/Region Estimated Delivery Time

Brazil

8-14 Business Days

Mexico

8-14 Business Days

UK & Ireland

Country/Region Estimated Delivery Time

United Kingdom

8-10 Business Days

Ireland

8-10 Business Days

Europe

Country/Region Estimated Delivery Time

France

5-9 Business Days

German

6-10 Business Days

Italy

5-9 Business Days

Spain

5-9 Business Days

Belgium

7-15 Business Days

Denmark

7-15 Business Days

Finland

7-15 Business Days

Netherlands

7-15 Business Days

Norway

7-15 Business Days

Sweden

7-15 Business Days

Switzerland

7-15 Business Days

Greece

7-15 Business Days

Hungary

7-15 Business Days

Luxembourg

7-15 Business Days

Poland

7-15 Business Days

Portugal

7-15 Business Days

Turkey

7-15 Business Days

Ukraine

7-15 Business Days

Asia

Country/Region Estimated Delivery Time

Japan

3-7 Business Days

Indonesia

3-7 Business Days

Malaysia

3-7 Business Days

Singapore

3-7 Business Days

South Korea

3-7 Business Days

Thailand

3-7 Business Days

Vietnam

3-7 Business Days

China Mainland

3-7 Business Days

Hong Kong SAR

3-7 Business Days

Macau SAR

3-7 Business Days

Middle East

Country/Region Estimated Delivery Time

Saudi Arabia

7-15 Business Days

Israel

7-15 Business Days

Other Countries & Regions

 

Don't see your country / region listed above? Let us know here. We will try our best to figure out a way for you!

     

Please note that the estimated delivery time is the carrier's best estimate of when a shipment will arrive at its destination. Shipments can get delayed, especially during holiday seasons when the international carriers all get jammed with high volumes of shipments. We do apologize if your order happens to be late, and are committed to help you resolve it. Simply get in touch and share your Order ID and Tracking Code with us.

Track Your Order

 

Please refer back to the shipping confirmation email for the tracking number and link we provide you. If you did not receive the shipping notification email, or can't find your tracking number, please contact us.

Return & Exchange

 

We try our best to get all orders to our customers within the fastest time possible, but unfortunately from time to time shipping delay may occur, especially during holiday seasons. While we understand that this can be frustrating, we cannot cancel or change orders that have already been shipped (tracking number available). We will work hard to resolve the issue and make sure you can receive the order as soon as possible.

Due to the intimate nature of our products, and for the safety of our customers, we cannot accept the return of any non-defective products. If you have any other inquiries, we are always here to help our customers. Here is our policy for the Defective Products

If you have any questions or concerns with your order, please do not hesitate to contact us right away.

Don't see a "Delivered" item?

 

If an item is marked "delivered" by the shipping carrier but has not yet arrived at the address provided, please contact us right away we will help you reach out to the courier and resolve the issue. We may be able to send a replacement to you if the issue cannot be resolved. However, in this specific scenario, we may not be able to issue any refund.

Entered the wrong order address?

 

Please make sure to double-check your shipping address when you are filling in the shipping details. Orders that cannot be delivered due to incorrect/incomplete shipping information will not be able to get refunded. Contact us right away if this happened to you. Don't worry, we will help you out!

★ Reviews

Let customers speak for us

123 reviews
94%
(116)
4%
(5)
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e
Little Whale
erotica_peach (Canada)
Age: 21
Gender: Female
This Little Whale will be your new best friend!

Cuddly Buddy Collection has new toys and I am so excited for them! This Little Whale was an amazing experience. I also have the original cuddly bird design which is one of my favourite toys so far. Since I have tried both toys I can make a quick review/comparison of both together.

As someone who enjoys more external/clit stimulation rather than penetrative stimulation with my toys, Little Whale was a perfect mix of vibration, pulsation and licking motion. Cuddly Bird has amazing suction features but I consider that it lacked vibration. Little Whale has amazing vibration power for those who enjoy those features and it also has really good suction power. I absolutely love the fact that you can remove the upper suction "mouth" for anyone who either needs that adjustment or simply wants to enjoy the licking motion more often. I found that the licking motion was a bit fast even at its lowest level and it didn't seem natural to me but I also know this is a personal preference and I know others who enjoy the vibration and faster licking motion toys. This one is perfect for anyone who would like to combine all three aspects. I also use it with my partner during sex and it just adds a lot to it. My partner also enjoys the vibration of it and it enhances the pleasure.

I honestly don't really use the self-warming feature, I am not saying it is not a good feature, but I personally feel better without it as it tends to heat up quite a bit on the "belly" of the whale where I place my hand to hold it.

I think overall it is a beautiful toy and it just has all the different elements that any other person would enjoy. I've been using it for a couple of months now and the quality is really good, as usual. Have you tried it? Let me know what you think? (@erotica_peach)

- Erotica Peach

M
Cuddly Bird
Morgan (United States)
Age: 28
Gender: Female
Strong toy for a quick O

I got my cuddly buddy about a month ago (I like to get to know my toys before writing a review). I am very happy with it! It's outside is super soft and a little squishy which is so much nicer then hard plastic. I did have a bit of an adjustment period at the beginning because the suction is WAY stronger than my last one. And I mean STRONG! Half the time I don't even have to go past the first setting! I find the vibration part is definitely weaker but it's still nice, especially when you back and forth between suction and vibration.

C
Punk Rock Leather Choker
Claude

The only two difference (or downsides) is less spikes than whats shown and colors are slightly pastel in person rather than vibrant (if you are picky with what you purchase), other then that you are getting exactly whats in the pictures and they package it well making sure that it keeps its shape! (The second and third ones are to show how big and small it can be)

L
Punk Rock Leather Choker
Liz

Punk Rock Leather Choker

J
Cuddly Bird
Jennis (United States)
Age: 30
Gender: Female
Better than I expect!

The package actually arrived earlier than expected. I was so happy I ordered before the Christmas traffic jam. The toy has a very smooth body and the size fits my hand perfectly. I have to admit it was my first time trying this kind of sonic pulsation and IT IS THE BEST ORGASM I EVER HAD!! Put a towel underneath, my friendly reminder. Highly recommend!!!